Privacy Policy

Last Updated: November 23, 2025

ReachLLM Inc. ("ReachLLM", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Search & LLM Visibility Platform (the "Service") available at reachllm.com and app.reachllm.com.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, company name, and password when you create an account
  • Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
  • Profile Information: Business information, brand names, and preferences you provide in your account settings
  • Communication Data: Messages, support requests, and feedback you send to us
  • Content: Brand names, URLs, and other data you input into the Service for analysis

1.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

  • Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns
  • Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and store preferences
  • Log Data: Server logs, error reports, and performance data

1.3 Information from Third Parties

We may receive information about you from third-party services, including:

  • Social media platforms if you connect your account
  • Payment processors for transaction information
  • Analytics providers and advertising partners

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and fraudulent activity
  • Personalize your experience and provide content and features relevant to you
  • Send marketing communications (with your consent, where required)
  • Comply with legal obligations and enforce our terms

3. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, payment processing, analytics)
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law, court order, or government regulation
  • Protection of Rights: To protect our rights, property, or safety, or that of our users or others
  • With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Secure data centers and infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Opt-Out: Unsubscribe from marketing communications
  • Cookies: Manage cookie preferences through your browser settings

To exercise these rights, please contact us at privacy@reachllm.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Types of cookies we use include:

  • Essential Cookies: Required for the Service to function properly
  • Analytics Cookies: Help us understand how visitors interact with our Service
  • Marketing Cookies: Used to deliver relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information is collected
  • The right to delete personal information
  • The right to opt-out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

11. European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability. Our legal basis for processing your information includes:

  • Performance of a contract
  • Legitimate business interests
  • Your consent
  • Legal obligations

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: